Once you’ve discovered the perfect item, simply select your size and click “Add To Bag.” You can continue browsing our collection to add more items to your bag, or head straight to checkout when you’re ready. Our website, built on Shopify, offers a smooth and secure shopping experience every step of the way. When you’re ready to complete your purchase, click on the bag icon to review your order summary. Here, you can double-check the items in your cart, make adjustments if needed, or add any last-minute products. Our user-friendly interface makes it easy to modify quantities or remove items with just a few clicks. At checkout, you’ll have the option to either create an account for a faster, personalized shopping experience in the future or opt for our convenient guest checkout. If you choose to create an account, you can store your shipping and payment information securely for quicker checkouts on your next visit. For those who prefer not to register, our guest checkout process is equally streamlined, requiring only the essential details to process your order. You’ll then be guided through entering your shipping information, selecting your preferred shipping method, and providing your payment details—all on a secure page protected by industry-standard encryption. Once you review and confirm your details, simply click to finalize your purchase. You’ll receive an order confirmation via email along with tracking information once your package is on its way. At every step, our Shopify-powered website is designed to ensure that your shopping journey is as effortless and enjoyable as possible. Enjoy the confidence of knowing your order is handled securely and efficiently, and thank you for choosing to shop with us!

Customers may need to cancel their orders, If the order has been prepared for shipment cancel requests will not be accepted.For cancellation requests of unprepared orders, the customer will pay a $35 cancellation fee, if the order hasn't shipped or prepared after 72 working hours (3 business days) the cancellation is for free.Following the confirmation of your cancellation, refunds will be issued to your original payment method. Upon completion of the payment process, a confirmation email will be sent to you. While refunds are typically processed within 10 working days, it's essential to note that certain banks might have extended refund processing times, a factor beyond Balardi's control.How to cancel your order:To cancel an order you must contact our customer service by email (info@balardi.com) and request to cancel the order, you must include the order number and the reason why you want to cancel.

Please report to our staff when there is a bug or something doesn't work well, we will be able to check it and fix it.Send an email to - info@balardi.com